Privacy Policy

Our Commitment to You...

Sertec 360 S.A. service solutions, via della Posta, 28 – 6934 Bioggio – Switzerland - respect the privacy of our customers and online visitors. This Privacy Policy is to inform you of our online information practices, our practices concerning the collection, storage, processing, transfer and use of personal information, and the choices available regarding the collection and use of your personal information.

You can access the Sertec 360 service (the “Service”) through our website, applications on Devices, through APIs, and through third-parties. A “Device” is any computer used to access our Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic devices. This Privacy Policy governs your access of our Service, regardless of how you access it. By using our Service and by giving your express consent (where required), you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.

What We Collect and How We Collect It:

We collect various kinds of information to help us better serve our customers and visitors to our website:

What We Do with Personal Information:

The personal information you provide may be used to support your customer relationship with Sertec 360. We want to use this data to tailor your experience at our website and with us generally. We do not collect or use the personal information which you submit for any unrelated purposes, other than when obligated or permitted by local laws to do so without informing you in advance or without obtaining your express consent.

Your personal information is collected and subsequently processed for the following purposes:

To the extent permitted by law, the information you provide may be accessed, processed or stored by, or transferred to, any member of Sertec 360 (or its subcontractors) at locations around the world, including those located in countries where you do not live. These locations include countries that do not ensure an adequate level of protection of personal information.

Sertec 360 will not share your personal information with any outside organization for its use in marketing or solicitation without your prior consent. Your information may be shared with SERTEC 360’s agents or contractors for the purpose of providing services or performing statistical analysis for a Sertec 360 company. For example, if we need to ship something to you, we must share your name and address with a shipping company. We only provide third party agents or contractors with the minimum amount of information needed to complete the requested services or transaction.

Your information may also be disclosed to third parties where we are legally required or entitled to do so, for example in response to a request from a government or regulatory authority or in connection with potential legal proceedings. Sertec 360 is not responsible for the actions of any government or regulatory authority with respect to your information or data.

We may also use your information to comply with laws or to defend ourselves in claims under such laws, or when necessary to exercise Sertec 360’s legitimate business interests and needs, in which case special care is taken to safeguard your rights and to ensure any use of your personal information is fair, lawful and proportionate.

If we merge with, or any part of Sertec 360 is acquired by, another business (or enter into discussions concerning the same) we may share your information with such a business and its advisers; however, if we do so, we will ensure steps are taken so that your rights in relation to your information continue to be protected.

Children's Guidelines:

Sertec 360 will NOT knowingly collect online contact information from children or minors (as defined by local requirements), and if we learn that we have personal information about a child or minor, we will delete it from our systems. Sertec 360 encourages parents or guardians (including other legal representatives) to spend time online with their children and to participate in their online activities.

Users from the European Union:

Where the information provided by you is transferred by a Sertec 360 company in the European Economic Area (“EEA”) or Switzerland to Sertec 360 Company or agent outside of the EEA or Switzerland, appropriate steps are put in place to provide adequate protection for the data. Please note that this Privacy Policy does not apply to data and information that you save to the cloud storage services if the data and information are stored in a server outside of Europe. In such case, you are solely responsible for and assume all risks associated with your storage of your data outside of Europe.

Use and Disclosure of Anonymous Aggregated Information:

Sertec 360 may also collect, aggregate and maintain anonymous information about our customers and online visitors to our website, such as visitors' hobbies, interests and the like. This data can then be used to tailor our content and advertising to deliver a better experience for our visitors. In addition, Sertec 360 may also share such aggregate information about our visitors with advertisers, business partners, sponsors and other third parties, for example, to inform them of the percentage of male/female visitors or the percentage of visitors within a particular age range.

Security Measures:

We protect the personal information which you share with us. At Sertec 360, access to your personal information is limited to people who need it to do their work. It is our policy to maintain the integrity of any personal information in our possession. To prevent security breaches, Sertec 360 uses several security techniques wherever personal information is required, to protect any personal information from unauthorized access by users; however, we cannot and do not guarantee security on the internet.

Inquiries or Questions – Your Rights:

In connection with processing of your personal data, you have certain rights:

If you have questions or concerns about Sertec 360 policies and practices for handling personal information received through this online service, please contact privacy@sertec360.com. Alternatively, for specific application and/or local data handling queries, please contact the Sertec 360 entity to which you submitted your information. In order to allow us to provide you with faster service, please submit inquiries in English if possible and advise us of the country you are contacting us from, along with a description of the make and model of your products (if applicable).

How to Opt-Out of Our Use of Your Personal Information:

You may, at any time, opt-out of our use of your personal information by contacting Sertec 360. We will remove your personal information from our database(s) as soon as reasonably possible.

Linked Websites:

Other websites that are linked to/from our website may have different policies. Sertec 360 does not share any personal information collected with those websites and is not responsible for any information or content of those websites. We encourage you to review the privacy policies posted on those websites for details. Sertec 360 does not warrant or support any information or policies given on any website that is not controlled by Sertec 360.

Policy Governing Use; Changes to Privacy Policy:

This Privacy Policy shall be written in various languages. In the event of any inconsistency in this Privacy Policy between the English version and any other version, the English version shall prevail. The terms of this Privacy Policy will govern the use and any information collected while it is in place. Sertec 360 S.A reserves the right to change this Privacy Policy at any time and we therefore encourage you to check our website from time to time for update. Changes to this Privacy Policy are effective at the time they are posted to our website.

Latest update: October 2019