International and multi-language support International and multi-language support

About us

International and multi-language support

Technical support

Technical knowhow of the product
Specialised teams for each product segment (IT, consumer electronics, robotics or mobility)
Understanding customer needs
Improving customer satisfaction by limiting unnecessary repairs

Customer service

Dedicated trainer team
Train the trainer program
Agents customer identification
Fully integrated service systems

10 international contact centres

  • 3.5 million customer transactions in 2018
  • Operating in 28 countries
  • 21 different languages
  • Service level: > 95%
  • Average queue time: 80% < 30 sec
  • Support via phone, email, chat and cloud services
  • Remote support capability
10 international contact centres

Support in 21 languages

Afrikaans
Afrikaans
Arabic
Arabic
Czech
Czech
Danish
Danish
Dutch
Dutch
English
English
Finnish
Finnish
French
French
German
German
Greek
Greek
Hebrew
Hebrew
Hungarian
Hungarian
Italian
Italian
Norwegian
Norwegian
Polish
Polish
Portuguese
Portuguese
Russian
Russian
Slovak
Slovak
Spanish
Spanish
Swedish
Swedish
Turkish
Turkish

8 repair centres across EMEA

  • Total repair facility size of 50,000 m2
  • Over 1.3 million units repaired in 2018
  • Standardised compliant processes
  • ISO 9001:2015 certified
  • Fully integrated and customised test tools
  • Quality assurance and control processes
  • A network of over 400 partners across EMEA
8 repair centres across EMEA

Certified and efficient repair processes

L1 – replace buttons and connectors
L2 – Replace IC elements
L3 – Replace BGA components
6 Martin’s BGA machines available
Total daily capacity over 200 boards
BGA effectiveness is over 95%
BGA profile creation

Sustainable logistics hub in the heart of Europe

Spare part logistics hub

  • Central location in Wroclaw, Poland
  • Connections to main airports, ports, highway
  • 20,000 m2 warehouse space with expansion option
  • 380 trained employees
  • 200,000 parts transactions per month
  • Shipping to 80 countries
  • 10,000 daily receiving transactions
  • ISO 9001:2015 and 14001:2015 certified
Spare part logistics hub
We are your partner – Not just a service provider We are your partner – Not just a service provider
We are your partner – Not just a service provider