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RETURN MANAGEMENT


  • 1. Customer Care Service
    • Call Centre & Technical Support
    • Return / Repair Prevention
    • Consumer Portal / Web Front End
    • Warranty Verification
  • 2. High End Service Solutions
    • Reverse Logistics, Executions & Management
    • Spare Parts Management (purchasing & planning)
    • RMA / Serial Number Tracking
    • Triage / Screening / Testing
  • 3. Service Delivery
    • Exchange & Swap Management
    • Field Service Replenishment

REPAIR & RECYCLE


  • 1. Customer Care Service
    • Repair-levels 1-4
    • Cosmetic / Functional Test
    • In Lab / On Site Repair
    • Re-engineering
    • Near Shore, Off Shore (Depot Repair)
    • Debug / Test / Burn-in
  • 2. Refurbishment
    • Clean & Screen
    • No Fault Found (NFF Testing)
    • In Lab Refurbishment
    • Data / Content Erasure
    • Kitting / Re-packaging
    • Software / Firmware Updates

RECOVERY & RECYCLE


  • 1. Recovery
    • Recovered Parts Management
    • Parts Harvesting
    • Asset Disposition / Liquidation
    • Fulfilment
  • 2. Recycle/Re-Marketing
    • Scrap / Waste Management
    • Scrap / Recycling
    • Sustainability Tracking Reporting