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Contact Centers

10 Contact Centers:

  • 3,5 million customer transactions
  • 28 countries
  • 21 different language
  • Service Level: > 95%
  • Average Queue Time: 80% < 30 sec
  • Support via phone, email, chat and cloud services
  • Smart call back functions
  • Remote support capability
  • Customer satisfaction surveys

Service & Repair Centers

9 internal Repair Centers:

  • Total repair facility size of 30k m²
  • 2017 around 1.2 million units repaired
  • Local in country, cross border and near shore repairs
  • Standardized compliant processes
  • ISO 9001-2015 certified
  • Fully integrated & customized test tools
  • Quality assurance and control processes
  • Strategic partners in UK, Russia, Turkey and South Africa
  • A network of over 400 Partners across EMEA

Spare parts logistic hub for EMEA

Central logistic hub in Poland

  • Warehouse: 20K m²
  • Employees: 380
  • Transactions: > 200K parts / month
  • Shipping Destinations: > 80 countries (EMEA and Russia)
  • Picking locations: 17 000
  • ESD protected: 3000 m²
  • Receiving average: 10k daily transactions
  • Truck docks: 29 + 2 „ground 0” ramps
  • Pallet racking space: 5800 m²
  • Space to expansion: 9000 m²
  • ISO 9001-2015 & 14001 certified
  • Highest security standard